Patient Portal

Privacy Policy

Effective Date: 9/1/2025

Simply Well Urgent Care is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our fixed-price virtual urgent care services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, date of birth, contact details, and payment information.
  • Health Information: Medical history, symptoms, treatment notes, prescriptions, and other health-related information you provide to our licensed providers.
  • Technical Information: Device type, IP address, browser type, and usage data.
  • Payment Information: Billing details needed to process fixed-price consultations.

2. How We Use Your Information

We use your information to:

  • Provide virtual urgent care consultations and related services.
  • Maintain secure medical records.
  • Process payments for fixed-price care.
  • Communicate with you about your care.
  • Improve our telehealth platform and user experience.
  • Comply with applicable laws and regulations (including HIPAA).

4. Sharing of Information

We may share your information only when necessary:

  • With licensed healthcare providers involved in your care.
  • With payment processors to complete transactions.
  • With third-party service providers who support our operations (bound by confidentiality agreements).
  • As required by law (e.g., public health reporting, legal obligations).
  • In emergencies where your safety or others’ safety is at risk

5. Your Rights

As a patient, you have the right to:

  • Access and request a copy of your health records.
  • Request corrections to your information.
  • Request restrictions on certain uses and disclosures.
  • Receive an accounting of disclosures.
  • Withdraw consent, subject to legal and contractual restrictions.

6. Cookies & Tracking

Our website may use cookies or similar technologies to improve your experience. You can control cookie settings through your browser.

7. Children’s Privacy

Our services are intended for adults 18 and older. For patients under 18, a parent or legal guardian must provide consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a new “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Simply Well Urgent Care
privacy@simplywellurgentcare.com