Patient Portal

Terms of Service

Effective Date: 9/1/2025

Welcome to Simply Well Urgent Care (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our fixed-price virtual urgent care services (“Services”). By accessing or using our website, platform, or services, you agree to these Terms. If you do not agree, do not use our Services.

1. Services Provided

We provide virtual urgent care consultations at a fixed price, delivered by licensed healthcare providers. Our services are intended for non-emergency medical concerns only.

2. Not for Emergencies

Our services are not designed for medical emergencies. If you are experiencing chest pain, difficulty breathing, severe injury, or any life-threatening condition, call 911 or go to the nearest emergency department.

3. Eligibility

You must be:

  • At least 18 years old, or
  • Accompanied by a parent or legal guardian if under 18.

You must reside in a state where our providers are licensed to practice.

4. Fixed Pricing and Payment

  • Services are offered at a fixed price, clearly displayed before booking.
  • Payment is due at the time of service.
  • We do not bill insurance but may provide receipts for personal reimbursement.
  • All payments are processed securely through third-party payment providers.

5. No Guarantee of Outcome

While our providers deliver high-quality care, medical outcomes cannot be guaranteed. You are responsible for following medical advice and seeking in-person care when recommended.

6. Privacy and Security

Your health information is protected under our Privacy Policy and applicable laws, including HIPAA. By using our Services, you consent to the collection and use of your data as described in our Privacy Policy.

7. Technology Requirements

You are responsible for ensuring you have the necessary internet connection, device, and software to access telehealth services. We are not responsible for service interruptions caused by your technology.

8. Limitation of Liability

To the maximum extent permitted by law, [Your Company Name] and its providers are not liable for indirect, incidental, or consequential damages arising from use of our Services.

9. Termination

We may suspend or terminate your access to Services at any time if you violate these Terms, misuse the platform, or provide false information.

10. Governing Law

These Terms are governed by the laws of the state of Massachusetts. Any disputes shall be resolved in the courts of Massachusetts.

11. Changes to These Terms

We may update these Terms at any time. Continued use of Services after updates means you accept the revised Terms.

12. Contact Us

For questions about these Terms, contact us:
Simply Well Urgent Care
privacy@simplywellurgentcare.com

Great ✅ A Consent to Telehealth Treatment is essential for virtual urgent care. It confirms that patients understand what telehealth is, its limitations, and their rights. Here’s a clear, patient-friendly draft for your practice (you can present this as a check-box agreement before visits):